Nemo69 Terms and Conditions – Malaysia Platform Usage Guidelines

1 Acceptance of Terms

This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and nemo69 ("Platform", "We") concerning the use of the website, mobile application, and all services provided by nemo69.

By accessing, registering, or using any part of the nemo69 platform, you confirm that you have read, understood, and agreed to be bound by these Terms, the Privacy Policy, and all other guidelines published by nemo69 from time to time.

Nemo69 reserves the right to modify these Terms at any time without prior notice. However, for significant changes, we will endeavour to provide reasonable notification to registered members through available communication channels.

2 Member Eligibility

To register and use nemo69's services, you must meet the following eligibility requirements:

• Must be at least 18 years old at the time of registration and during use of the platform.
• Is an individual with full legal capacity to enter into a binding agreement.
• Not residing in any jurisdiction where online gambling is prohibited by local law.
• Not an employee, agent, contractor, or immediate family member of any nemo69 employee.
• Never having had an account banned or suspended by nemo69 for any reason in the past.

Nemo69 reserves the right to request proof of identity and age at any time. Should you fail to provide satisfactory proof, nemo69 reserves the right to suspend or close your account.

3 Account Registration

During registration, you are required to provide accurate, complete, and up-to-date information. You are fully responsible for ensuring that the information provided is true and kept current at all times.

• Each individual is only permitted to hold one account only. Owning multiple accounts is a serious violation.
• Your account password is entirely your responsibility. You must not share your login credentials with any other party.
• Any activity that occurs under your account is considered your own activity, whether authorized or not.
• Nemo69 reserves the right to require identity verification (KYC) before processing any withdrawal or whenever deemed necessary.
• False or misleading information provided during registration may result in account closure and forfeiture of balance and wins.

The KYC verification process at nemo69 involves submitting identity documents such as a valid national ID, passport, or driver's license. This process is handled securely and your information is protected in accordance with our Privacy Policy.

4 Deposit & Withdrawal

Nemo69 supports a wide range of popular payment methods in Malaysia, including FPX bank transfer, Touch 'n Go eWallet, GrabPay, DuitNow QR, ShopeePay, Boost, and cryptocurrency. All transactions are processed through secure and trusted payment channels.

• The minimum deposit amount is RM 20 per transaction.
• Deposits are processed instantly upon receipt of payment confirmation from the payment service provider.
• Withdrawals can only be processed to the same account or payment method used for the deposit, for fraud prevention purposes.
• The minimum withdrawal amount is RM 50 per application.
• Approved withdrawal requests will be processed within the timeframe set according to the selected payment method.
• Nemo69 reserves the right to request additional documents for verification purposes before approving any withdrawal.
• Any attempt to withdraw funds obtained through fraudulent means or money laundering will be reported to the relevant authorities.

All funds deposited into a nemo69 account are for gaming purposes only. nemo69 is not a financial institution and does not pay interest on member account balances.

5 Bonus & Promotions

Nemo69 offers a variety of bonuses and promotions from time to time to reward new and loyal members. All bonuses are subject to wagering requirements and specific terms stated in each promotional offer.

• The welcome bonus may only be claimed once by each newly registered member.
• Wagering requirements (rollover) must be fully met before any winnings derived from bonus funds can be withdrawn.
• Bonuses are non-transferable between accounts and have no cash value unless the wagering requirements have been met.
• Nemo69 reserves the right to withdraw or modify any bonus offer at any time without prior notice if there are indications of abuse or fraud.
• Using multiple accounts to claim bonuses is a serious violation that may result in the closure of all associated accounts.
• Bonuses awarded as free credit have a maximum withdrawal limit as stated in the terms of the relevant offer.

We encourage all members to read the wagering requirements of each promotion carefully before accepting any bonus. Our customer support team is ready to help clarify any questions regarding promotions.

6 Game Rules

All games available on nemo69 are operated in accordance with the rules set by their respective game providers and are overseen by independent certification bodies to ensure fairness.

• The outcome of all games is determined by an independently verified Random Number Generator (RNG) and cannot be influenced by any party.
• Any technical failure occurring during gameplay will be resolved in accordance with the relevant game provider's policy.
• Confirmed bets cannot be cancelled once the game has started.
• Nemo69 reserves the right to void bets if there is evidence of manipulation, system error, or suspicious activity.
• The return-to-player (RTP) percentage for each slot game is openly displayed in the respective game information.

In the event of a dispute regarding game results, the nemo69 server logs will serve as the final reference. Results recorded in our system are considered accurate and final unless there is substantial technical evidence to the contrary.

7 User Conduct

As a nemo69 member, you agree to use this platform in a responsible, ethical, and legally compliant manner. The following actions are strictly prohibited:

• Using automation software, bots, scripts, or other technical tools to play games or exploit the nemo69 system.
• Colluding with other players to manipulate game outcomes or unlawfully exploit promotions.
• Using illegally obtained funds or engaging in any money laundering activity through the nemo69 platform.
• Providing false, misleading, or incomplete information during the registration or identity verification process.
• Abusing the customer support function by submitting false or unsubstantiated complaints.
• Accessing the nemo69 platform using a VPN or IP-masking software to circumvent geographical restrictions or legitimate usage policies.

Nemo69 employs an advanced AI-powered monitoring system to detect suspicious activity. Any violation of these conduct rules may result in immediate account suspension and further investigation.

8 Privacy & Personal Data

Nemo69 takes the protection of members' personal data seriously. All information you provide during registration and use of the platform is safeguarded in accordance with our Privacy Policy, which follows industry best practices.

• Your personal information is collected solely for the purposes of identity verification, transaction processing, and service improvement.
• Nemo69 will not sell, transfer, or disclose your personal information to third parties without your consent, except where required by law.
• All data stored in the nemo69 system is protected with 256-bit SSL encryption and strict access controls.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our customer support team.

For more information on how we handle your personal data, please refer to our Privacy Policy in full.

9 Liability Limits

Nemo69 shall not be held liable for any loss or damage arising from the following circumstances:

• Service disruptions due to scheduled or unexpected system maintenance.
• Internet connection failures or technical issues on the part of the user or internet service provider.
• Losses incurred due to the use of login credentials by unauthorised parties as a result of the user's own negligence.
• Fluctuations in cryptocurrency value affecting the value of deposits or withdrawals.
• Any action by government authorities affecting the operation of the platform.

The maximum liability of nemo69 to any member under any circumstances is limited to the value of the most recent deposit made by that member. nemo69 is not liable for any indirect, consequential, or punitive losses.

10 Account Closure

Nemo69 reserves the right to suspend or close any member's account at any time for the following reasons:

• Violation of any terms and conditions stated in this document.
• Fraudulent activity, money laundering, or suspicious behaviour.
• Owning multiple accounts or attempting to exploit the bonus system.
• A self-exclusion request submitted by the member themselves for responsible gaming reasons.
• Account inactivity for more than 12 consecutive months.

You may also close your account at any time by contacting our customer support team. Any remaining balance (after deducting bonuses that have not met the wagering requirements) will be returned to you via the original payment method within the stipulated timeframe.

11 Responsible Gaming

Nemo69 is fully committed to promoting responsible gaming practices. We believe that gaming should remain an enjoyable leisure activity and never become a source of problems for any individual.

• Nemo69 provides a range of self-control tools including deposit limits, loss limits, session time limits, and self-exclusion options.
• Members showing signs of problem gambling may apply for a permanent self-exclusion, which will be enforced immediately.
• Nemo69 strictly prohibits the use of its platform by individuals currently undergoing treatment for gambling-related issues.
• Our team is trained to identify and assist members who may need support related to responsible gaming.

For more information on self-control tools and available support resources, please visit our Responsible Gaming page.

12 Applicable Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to nemo69's operations. Any dispute arising in connection with these Terms will be resolved through the following process:

• Step 1: Submit your complaint in writing to the nemo69 customer support team within 30 days of the date of the incident.
• Step 2: Our team will investigate and provide an official response within 14 business days.
• Step 3: If a resolution is not reached, both parties agree to refer the dispute to a jointly appointed independent mediator.

Continued use of the nemo69 platform constitutes your acceptance of the jurisdiction and dispute resolution process stated above. These Terms represent the entire agreement between you and nemo69 regarding use of the platform and supersede all prior agreements.