Official Document

Nemo69 Privacy Policy – Malaysian Member Personal Data Protection

At nemo69, your privacy is more than a promise — it is a commitment we uphold every day. This document transparently explains how we collect, use, store, and protect your personal information as a registered member.

Last Updated: 1 January 2026

Six Core Principles nemo69 Privacy Protection

The following are the core principles that shape how nemo69 handles each member's personal data responsibly and transparently.

256-bit SSL Encryption

All data transmitted between your device and nemo69 servers is protected with bank-grade 256-bit SSL encryption. No third party can intercept or read your information while in transit.

Strict Access Control

Only authorized nemo69 staff are permitted to access members' personal data, and only when required for support or verification purposes. Every access is recorded and automatically monitored.

No Data Sales

Nemo69 has never and will never sell, rent, or transfer any member's personal data to any third party for marketing or commercial purposes without your explicit consent.

24/7 Security Monitoring

The nemo69 cybersecurity system operates around the clock to detect and block any unauthorised access attempts. We employ the latest threat detection technology to protect our infrastructure and member data.

Your Data, Your Control

You have the right to access, correct, or request deletion of your personal data at any time. nemo69 provides a straightforward process for you to exercise your privacy rights without going through complicated procedures.

Minimal Data, Clear Purpose

Nemo69 only collects data that is strictly necessary to deliver the best service to you. Each type of data collected has a clear purpose, stated openly within this policy.

Important Note: This Privacy Policy applies to all users of the nemo69.pro website and the nemo69 mobile app. By using our services, you agree to the collection and use of information as described in this document. If you do not agree, please discontinue use of the platform.

1 Introduction

Nemo69 ("we", "Platform") values the privacy of every member and visitor to our website. This Privacy Policy has been established to provide full transparency regarding our data handling practices, in line with the principles of responsible data protection.

We understand that trust is the foundation of a good relationship between a platform and its members. That is why we have chosen a transparent approach — not merely to comply with legal requirements, but to genuinely respect your privacy as a fundamental right that must be protected.

This policy describes the types of data we collect, why we need it, how we use it, and the steps we take to keep it secure at all times. We encourage you to read this document carefully and to contact our team if you have any questions.

2 Data Collected by nemo69

Nemo69 collects several categories of information for various purposes. All data collection is carried out on a minimum necessity basis — meaning we only take what is strictly required.

A. Registration & Identity Information

  • Full name as per identity card or passport.
  • Date of birth for age verification purposes (18 and above).
  • Email address and mobile phone number.
  • Passwords stored in hashed form that cannot be reversed.
  • Identity documents such as MyKad, passport, or driving licence for the KYC process.

B. Financial Transaction Information

  • Deposit and withdrawal details including amounts, dates, and payment methods.
  • Bank account number or e-wallet details used for transactions (stored in masked form).
  • Complete transaction history for compliance and fraud prevention purposes.

C. Technical & Usage Information

  • IP address, device type, operating system, and browser version.
  • Login times, session duration, and platform usage patterns.
  • Gaming history and betting records for responsible gaming compliance purposes.
  • Cookie data and session identifiers to ensure login security.

3 How nemo69 Uses Your Data

Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data for any purpose unrelated to the delivery of nemo69 services without your consent.

1
Identity Verification & KYC
Identity information is used to verify that you are a legitimate individual aged 18 and above, and to comply with KYC (Know Your Customer) requirements to prevent fraud and money laundering.
2
Deposit & Withdrawal Processing
Financial information is used solely to securely process your deposits and withdrawals, and to ensure funds are transferred to the correct account within the designated timeframe.
3
Account Security
Technical data such as IP addresses and device information is used to detect suspicious login activity, protect your account from unauthorized access, and send security alerts when necessary.
4
Customer Support
Account information and transaction history are used by our support team to help resolve complaints, answer inquiries, and provide accurate and timely technical assistance.
5
Responsible Gaming
Gaming history and usage patterns are analysed to identify members who may require responsible gaming support and to proactively activate self-control tools.
6
Service Communications
Email and phone number are used to send important account notifications, transaction confirmations, relevant promotions (if you have given consent), and service updates.

4 Data Sharing with Third Parties

Nemo69 does not sell, rent, or disclose your personal data to third parties for marketing purposes. However, there are limited situations where we need to share information with others in order to deliver our services:

  • Payment Providers: Required transaction information is shared with payment providers such as FPX, Touch 'n Go, GrabPay, and DuitNow to securely process your deposits and withdrawals.
  • Game Providers: Usernames and basic game data are shared with third-party game providers solely for the purpose of accessing the games they supply within the nemo69 platform.
  • KYC Services: Identity documents are shared with accredited identity verification service providers for KYC purposes. All such providers are bound by strict confidentiality agreements.
  • Legal Requirement: Information may be disclosed to the relevant authorities when required by law, court order, or financial crime investigation.
  • nemo69 Rights Protection: Information may be disclosed when necessary to protect the rights, property, and safety of nemo69, other members, or the public from any fraud or unlawful activity.

Every third party that receives data from nemo69 is bound by strict data protection agreements and is prohibited from using that information for any purpose other than what has been specified.

5 nemo69 Data Security Measures

Nemo69 invests seriously in security infrastructure to ensure that members' personal data is consistently protected against both internal and external threats.

  • Data Encryption: All sensitive data is encrypted using 256-bit SSL/TLS encryption standards during transmission and stored in encrypted form in our databases.
  • Two-Factor Authentication (2FA): nemo69 supports two-factor authentication to add an extra layer of security to member accounts.
  • Continuous Threat Monitoring: Our automated monitoring system operates 24/7 to detect intrusion attempts, suspicious activity, and cyber threats that may compromise data security.
  • Regular Security Audits: nemo69 conducts regular security audits and penetration testing by independent security experts to identify and address any system vulnerabilities.
  • Internal Access Controls: Access to members' personal data within nemo69 is restricted on a need-to-know basis, and every access is logged for audit purposes.

While we take all reasonable precautions, no security system can be guaranteed 100% secure. In the event of a serious data breach, we are committed to notifying affected members in a timely manner and taking immediate remedial action.

6 Cookies & Tracking Technologies

Nemo69 uses cookies and similar technologies to enhance the user experience, maintain session security, and understand how members use our platform.

  • Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects anonymous information on how pages are used to help us improve platform performance and speed.
  • Functional Cookies: Saves your preferences such as language, display settings, and game choices to deliver a more personalised experience.
  • Analytical Cookies: Used to understand aggregated, anonymized usage patterns for service improvement purposes.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the nemo69 platform.

7 Data Retention Period

Nemo69 retains your personal data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations.

  • Active account data is retained for the duration your account remains active and for a defined period following account closure.
  • Financial transaction records are retained for a minimum of seven (7) years in accordance with financial compliance and anti-money laundering requirements.
  • Security logs and audit data are retained for two (2) years for investigation purposes if required.
  • Customer support communication data is retained for three (3) years from the date of the last interaction.

Upon expiry of the retention period, your personal data will be securely deleted or anonymised in accordance with industry best practices.

8 Your Privacy Rights as a nemo69 Member

As a nemo69 member, you hold the following privacy rights, which you may exercise at any time by contacting our support team:

Privacy Rights Description Status
Right of Access You have the right to request a copy of all personal data we hold about you in a readable format. Supported
Right to Rectification You have the right to request correction of any inaccurate or incomplete personal data held in our records. Supported
Right to Erasure You may request deletion of your personal data, subject to applicable legal retention obligations. Supported
Right to Restriction You have the right to request that we restrict the processing of your data in certain situations as defined by law. Supported
Right to Portability You may request your data in a structured, machine-readable format for transfer to another service provider. Supported
Right to Object You have the right to object to the processing of your personal data for direct marketing purposes at any time. Supported

To exercise any of the rights above, contact the nemo69 customer support team via Live Chat within the platform or through our official email. We will process your request within 14 working days.

9 Child Data Protection

The nemo69 platform is not intended for individuals under the age of 18. We do not knowingly collect any personal data from minors.

Should we discover that personal data has been collected from a minor without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe that someone under the age of 18 has registered on our platform, please notify our support team immediately.

10 Changes to This Privacy Policy

Nemo69 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The "Updated" date at the top of this document indicates when the latest changes were made.

For significant changes that affect how we use your personal data, we will notify you via your registered email or through a prominent notice on the nemo69 platform at least seven (7) days before the changes take effect.

Your continued use of the nemo69 platform following any changes to this Privacy Policy constitutes your acceptance of the updated version. We encourage you to review this page periodically.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way nemo69 handles your personal data, our team is ready to listen and assist.

  • Live Chat: Available 24/7 directly within the nemo69 platform for the fastest response.
  • Email: Send your enquiry to support@nemo69.pro. We will respond within 24 business hours.
  • Response Time: Privacy inquiries and data rights requests will be processed within 14 business days from the date of receipt.

We are committed to resolving every privacy-related enquiry thoroughly and within the stipulated timeframe. Your satisfaction and trust are our top priority.

Your Data is Safe. Your Gaming is Secure.

With multi-layered privacy protection and a world-class security system, nemo69 is the right choice for Malaysian players who prioritize the safety of their data.

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